Terms of Use
Welcome to the Balwin App, the official application for secure access and services across participating estates. These Terms govern your download, installation, and use of the App and all related services offered by Balwin Properties and its partners.
We are committed to protecting your privacy. Our practices align with the Protection of Personal Information Act (POPIA) to ensure your personal and special personal information is managed responsibly, transparently, and securely.
By selecting ‘Accept’, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them. Your personal information will be processed in accordance with POPIA and the applicable lawful basis for the relevant processing and sharing activity.
Purpose of Data Collection
We collect and process your data for specific lawful purposes, including but not limited to:
- Enabling secure estate/building access using Bluetooth, biometrics, and other technologies.
- Sending notices, alerts, and updates relevant to your residence or visits.
- Providing and improving app services and features.
- Monitoring performance and enhancing your user experience.
- Sharing data with authorised estate managers, security teams, and service providers for access, surveillance, and facility management.
Personal Information Collected
Depending on the functionality of the App and the participating estate or facility, the following personal information, including special personal information where applicable, may be collected and processed:
- Name and surname
- Identity number
- Identity document
- Mobile number
- Email address
- Physical address
- Vehicle registration number
- Municipal account info
- Location data
- Contact list access
- Photos or images
- Device data
- Biometric data (e.g., fingerprint or facial recognition)
- Surveillance footage, including CCTV and, where applicable, drone surveillance footage
Only data reasonably necessary to support app functionality is collected and processed in accordance with POPIA.
Your Data Rights
You have the right to:
- Access personal data we hold about you
- Request corrections to inaccurate data
- Request deletion if no longer needed or unlawfully processed
- Object to data processing on valid grounds
- Withdraw consent at any time (note: this may affect app functionality)
Bluetooth Usage
The App requires Bluetooth to enable access control features. By accepting these Terms, you consent to the use of your device’s Bluetooth for secure entry and exit at participating estates or facilities.
Bluetooth signals and identifiers are treated as personal information under POPIA and are secured accordingly. Disabling Bluetooth may prevent access functionality from working.
Balwin POPIA Compliance
By using the App, you agree to comply with all POPIA data protection obligations and provide your informed consent for data handling as required by law. This includes processing by Balwin Properties, affiliates, estate managers, and approved vendors for service delivery and security.
Gym and Fitness Facility Indemnity
You indemnify and hold harmless Training Science Company, its affiliated companies and its instructors, whether permanent or temporary, against any claim, loss, damage, liability, injury or expense arising out of or in connection with your participation in or use of the Training Science Gym or your association with the gym and its activities, to the fullest extent permitted by law.
You agree to comply with all gym rules and requirements prescribed by Training Science Company and the estate manager and to use the gym equipment and facilities safely and responsibly, including respecting the gym infrastructure and equipment.
Any personal training session that is not paid directly to Training Science Company will not be covered by any insurance maintained by or on behalf of Training Science Company. Training Science Company does not support or authorise this practice.
Training Science Company and the Body Corporate reserve the right to refuse or restrict entry to the Training Science Gym.
General Indemnity for Use of App, Estate and Facilities
By downloading, accessing or using the Balwin App, entering or accessing any participating estate, or accessing or using any facility or amenity made available through or in connection with the Balwin App or the estate, you acknowledge and agree that you do so voluntarily and at your own risk.
To the fullest extent permitted by law, you indemnify and hold harmless Balwin Properties, its directors, employees, agents, affiliates, estate managers, security personnel and service providers against any claims, losses, damages, costs, expenses, liabilities or injuries (including death) arising out of or in connection with your access to or use of the Balwin App, the estate or any facility or amenity, including any loss or injury arising from your acts or omissions, or those of any person accessing the estate or facilities under your authority or invitation.
You are responsible for ensuring that you, and any persons accessing the estate or facilities under your authority or invitation, comply with all applicable estate rules, facility rules, safety requirements and instructions issued by Balwin, the estate manager, Body Corporate, security personnel or the relevant facility operator.
This indemnity is in addition to, and does not limit, any other indemnity, waiver or limitation of liability contained in the applicable estate rules, facility-specific rules or other applicable terms and conditions.